Delivery and returns made easy
At Unique gifts, we want your shopping experience to be as seamless as possible. Here's everything you need to know about our delivery and returns processes. We're based in Auckland, New Zealand, and dedicated to bringing beautiful homewares to your door.
Shipping information
We offer shipping throughout New Zealand. Orders are typically processed within 1-2 business days. Once your order has shipped, you'll receive a tracking number so you can follow its journey. Shipping costs are calculated at checkout based on the size and weight of your order, as well as your location. We're committed to getting your unique homewares to you safely and efficiently. For any urgent inquiries, please contact us.
Returns & exchanges
We want you to love your Unique gifts purchase! If you're not completely satisfied, we offer returns and exchanges within 14 days of delivery. Items must be unused and in their original packaging. Please contact us at orders@uniquegifts.co.nz to initiate a return or exchange. Return shipping costs are the responsibility of the customer, unless the item is faulty or damaged. Once we receive your return, we'll process your refund or exchange promptly. We are based in Auckland, New Zealand, so please allow time for shipping.
Need Help?
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to reach out. You can contact us via our contact form or call us at 0211934957 Our friendly customer support team is here to help make your Unique gifts experience a great one!